Commercial & Customer Operations Specialist

AICS is a division of ASUS, with the mission to transform healthcare through AI & SaaS. Utilizing deep technologies in Natural Language Processing, Computer Vision, Machine Learning (ML), and Data Analytics, we build and deploy secured solutions that improve the quality of care, increase accessibility, and reduce costs.   

We are looking for an Operation Specialist – Commercial Operations to support the operational lifecycle of our Business Development (BD) and Account Management (AM) teams.

This role will coordinate activities from proposal and contract execution through invoicing, payment tracking, customer onboarding, and renewal, while helping improve processes and tools that make BD/AM operations more efficient and scalable.

Responsibilities:

1. Commercial Operations
Coordinate quotations, proposals, contracts, NDAs, and commercial approvals. 
Track contract milestones, POs, invoices, payment status, and renewals. 
Maintain accurate commercial records and documentation.

2. Customer & Account Operations
Maintain structured account records, including key contacts, commitments, open issues, decisions, and next actions. 
Track customer requests and cross-functional dependencies. 
Support onboarding and ongoing account coordination. 
Ensure customer-facing commitments have clear internal owners and follow-up dates.

3. BD & Pipeline Operations
Maintain CRM and pipeline accuracy. 
Support proposal, RFP/RFI, tender, and sales documentation. 

Prepare pipeline and account status reports. 
Ensure opportunity stages are supported by documented customer evidence.

4. Process Improvement & Automation
Develop SOPs, templates, dashboards, and workflow automation. 
Identify recurring bottlenecks. 
Use AI/automation to reduce manual coordination. 
Improve operational scalability.

Qualifications:

Bachelor’s degree in Business, Management, Finance, Operations, or a related field, or equivalent practical experience.
2–4 years of experience in commercial operations, sales/BD support, account management, contract administration, or related roles.
Strong organizational and attention-to-detail skills, with the ability to manage multiple documents, stakeholders, and deadlines.
Ownership mindset: able to manage ambiguous or evolving priorities and see tasks through completion.
Strong communication and follow-through; able to coordinate confidently across BD, AM, Finance, Legal, and other teams.
Proficiency in Microsoft Office / Google Workspace, especially Excel or Google Sheets.
Basic understanding of contracts, quotations, purchase orders, invoicing, and payment tracking.

Preferred Qualifications:

Experience in B2B sales, SaaS, healthcare, or technology.
Experience with hospital procurement, tenders, RFP/RFI, or enterprise customers.
Familiarity with CRM, ERP, contract management, or e-signature tools.
Experience using AI or automation tools to improve business processes.
Experience working in a fast-paced or cross-functional environment.
Good written and verbal English communication skills.

Commercial & Customer Operations Specialist

Responsibilities:

Qualifications:

Preferred Qualifications:

Career at aics